Returns & Refunds

At PxlPrint, we prioritize customer satisfaction and strive to provide high-quality products that meet your expectations. If you are unsatisfied with your purchase, please review our return and refund policy below:

Eligibility for Returns

  • Return Window: Items may be returned within 14 days of delivery.
  • Condition: Returned items must be in their original, unused condition and include all packaging. We recommend keeping the packaging until you’re certain you’re satisfied with your purchase.
  • Non-Returnable Items: Custom-made or personalized items are final sale and cannot be returned or refunded, except in cases of defect.

How to Initiate a Return

  1. Contact Us: To initiate a return, please email support@pxlprint.com with your order number, a description of the item, and the reason for the return.
  2. Return Authorization: Once your return is authorized, we will provide instructions for sending the item back to us. The customer is responsible for return shipping costs.
  3. Inspection: After we receive and inspect the returned item, we will notify you of the status of your refund or exchange.

Refunds

  • Refund Processing: Refunds are issued within 5-7 business days of receiving the returned item. Refunds will be made to the original payment method.
  • Deductions: Original shipping charges are non-refundable. The cost of return shipping is the responsibility of the customer.

Damaged or Defective Items

  • Damages: If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos and a description of the damage. PxlPrint will work with you to resolve the issue by offering a replacement or a refund, depending on the case.

Late or Missing Refunds

  • If you haven’t received your refund within the specified timeframe, please first check with your bank or credit card provider. If there are still issues, contact us at support@pxlprint.com for further assistance.


For any questions or concerns regarding returns or refunds, feel free to reach out at support@pxlprint.com.